Refund policy

REFUND & RETURN POLICY

At ALTAIRATIONS, every piece is chosen with care — and I want you to love what arrives.

ALL SALES ARE FINAL

Due to the nature of our products, all sales are final. I do not accept returns for buyer's remorse, sizing preferences, or change of mind.

EXCEPTIONS: WRONG OR DEFECTIVE ITEMS

If you receive the wrong item or a defective/damaged item, I’ll make it right.

To qualify:
- Contact me within 14 days of delivery
- Include your order number and a photo of the item showing the issue

What happens next:
- Orders $15 and under: I’ll issue a full refund — no need to send anything back.
- Orders over $15: I’ll offer your choice of a full refund or a free replacement.

I do not require items to be mailed back. Once your claim is approved, I’ll process your refund or replacement within 2–3 business days.

HOW TO START A CLAIM

Email me at Altairations@gmail.com with:
1. Your order number
2. A photo of the item
3. A brief description of the issue

QUESTIONS?

Reach out to Altairations@gmail.com — I’m happy to help.

This policy applies to all orders placed through altairations.com. ALTAIRATIONS LLC reserves the right to update this policy at any time.